Shop Manager

1w1 week ago

Dutch Bros Coffee

Gilbert, US · Full-time · $56,000 – $56,000

About this role

It's fun to work in a company where people truly believe in what they are doing. At Dutch Bros Coffee, we are more than just a coffee company—a fun-loving, mind-blowing company that makes a difference one cup at a time. As Shop Manager, drive your shop’s success by hitting labor and sales targets set by the Regional Shop Manager and Regional Operator.

Provide leadership for the crew through being the example and offering training as needed. Follow set building, health, and Dutch culture standards while remaining compliant at all times. Create a platform for finding, defining, and attaining each individual’s compelling future goals.

Oversee all employees at your shop, handling onboarding, hiring, training, coaching, corrective action, and terminations. Ensure the shop is prepared to serve customers each day and meets all QA standards. Maintain good business practices like labor targets, cost of goods, and customer experience scores.

Lead, inspire, and develop each crew member to achieve the mission by modeling expectations of all positions. Attend or host shop leadership meetings and monthly shop meetings as determined by leadership. Communicate upcoming specials, promotions, standard changes, and assist in remedying shop issues.

Requirements

Must be at least 18 years old
Must have Dutch Bros Shop Lead experience
No disciplinary action for the past 90 days, defined as a coaching conversation resulting in formal documentation with signatures
Must have the desire to become an Operator
Obtain and maintain a Food Handler Permit/Certification as required by state/local regulations
Ability to complete, pass, and maintain mandatory certificates, training, and knowledge tests under Dutch Bros standards
Completion and passing of standard background check and MVR required, if applicable
Valid driver’s license required, as position involves driving when necessary

Responsibilities

Drive shop’s success by hitting labor and sales targets set by Regional Shop Manager and Regional Operator
Provide leadership for the crew through being the example and providing training as needed
Oversee all employees including onboarding, hiring, training, coaching, corrective action, and terminations
Ensure the shop is prepared to serve customers each day and meets all QA standards
Maintain good business practices such as labor targets, cost of goods, and customer experience scores
Ensure appropriate staffing and create and post the shop schedules
Model and meet all expectations of positions under supervision
Communicate specials, promotions, standard changes, and identify problems with Regional leadership