Shop Manager

1w1 week ago

Dutch Bros Coffee

US · Full-time · $45,000 – $65,000

About this role

At Dutch Bros Coffee, we are more than just a coffee company. We are a fun-loving, mind-blowing company that makes a difference one cup at a time. As Shop Manager, drive your shop’s success by hitting labor and sales targets set by the Regional Shop Manager and Regional Operator.

Provide leadership for the crew through being the example and offering training as needed. Follow set building, health, and Dutch culture standards while remaining compliant at all times. Oversee all employees including onboarding, hiring, training, coaching, corrective action, and terminations.

Ensure the shop is prepared to serve customers daily and meets all QA standards. Maintain good business practices like labor targets, cost of goods, and customer experience scores. Create and post shop schedules for appropriate staffing.

Lead, inspire, and develop each crew member to achieve our mission by modeling all position expectations. Attend and host shop leadership meetings and monthly shop meetings. Communicate upcoming specials, promotions, and changes to prepare the crew.

Work with your Regional Shop Manager and Regional Operator to identify and remedy issues like maintenance needs. Be a good teammate, role model, and adhere to all company policies in the Employee Handbook. Create a platform for finding and attaining individual compelling future goals.

Requirements

Must be at least 18 years old
Must have Dutch Bros Shop Lead experience
No disciplinary action for the past 90 days (defined as coaching conversation with formal documentation)
Must have the desire to become an Operator
Obtain and maintain Food Handler Permit/Certification as required by state/local regulations
Ability to complete, pass, and maintain mandatory certificates, training, and knowledge tests
Completion and passing of standard background check and MVR if applicable
Valid driver’s license required; position involves driving when necessary

Responsibilities

Drive shop success by hitting labor and sales targets
Oversee all employees including onboarding, hiring, training, coaching, corrective action, and terminations
Ensure shop is prepared daily and meets all QA standards
Maintain business practices including labor targets, cost of goods, and customer experience scores
Ensure appropriate staffing and create/post shop schedules
Model and meet expectations of all positions under supervision
Attend and host shop leadership meetings and monthly shop meetings
Communicate specials, promotions, standard changes, and prepare crew for company initiatives