Shop Manager

1w1 week ago

Dutch Bros Coffee

US · Full-time · $48,000 – $72,000

About this role

It's fun to work in a company where people truly believe in what they are doing. At Dutch Bros Coffee, we are more than just a coffee company—we are a fun-loving, mind-blowing company that makes a difference one cup at a time. As Shop Manager, drive your shop’s success by hitting labor and sales targets set by the Regional Shop Manager and Regional Operator.

Provide leadership for the crew by being the example and offering training as needed. Follow building, health, and Dutch culture standards while remaining compliant at all times. Create a platform for finding, defining, and attaining each individual’s compelling future goals.

Oversee all employees including onboarding, hiring, training, coaching, corrective action, and terminations. Ensure the shop is prepared to serve customers daily and meets all QA standards. Maintain good business practices like labor targets, cost of goods, and customer experience scores.

Model and meet expectations of all positions under supervision. Attend or host shop leadership meetings and monthly shop meetings. Lead, inspire, and develop each crew member to achieve the company mission.

Communicate upcoming specials, promotions, and changes to prepare the crew. Assist Regional Shop Manager or Regional Operator in identifying and remedying issues like maintenance needs. Be a good teammate, role model, and adhere to all company policies.

Requirements

Must be at least 18 years old
Must have Dutch Bros Shop Lead experience
No disciplinary action for the past 90 days (coaching conversation with formal documentation)
Must have the desire to become an Operator
Obtain and maintain Food Handler Permit/Certification per state/local regulations
Complete, pass, and maintain mandatory certificates, training, and knowledge tests
Pass standard background check and MVR if applicable
Valid driver’s license required for driving when necessary

Responsibilities

Drive shop’s success by hitting labor and sales targets
Provide leadership for the crew through example and training
Oversee all employees including onboarding, hiring, training, coaching, corrective action, and terminations
Ensure shop is prepared daily and meets all QA standards
Maintain business practices like labor targets, cost of goods, and customer experience scores
Create and post shop schedules for appropriate staffing
Model and meet expectations of all positions under supervision
Communicate specials, promotions, and changes to the crew